Privacy Policy

At Roots, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website, products, and services.

By using our website (roots-ca.com) or providing us with your personal information, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our services.

Information We Collect

We may collect the following types of information:

  • Personal Information – Such as your name, shipping/billing address, and payment details when you make a purchase.
  • Account Information – If you create an account, we store your login credentials and preferences.
  • Device & Usage Data – Including IP address, browser type, and browsing behavior via cookies and tracking technologies.
  • Communications – Records of customer service inquiries, feedback, or survey responses.

How We Use Your Information

We use your data to:

  • Process orders and fulfill purchases.
  • Improve our website, products, and customer experience.
  • Send promotional offers (if you opt in).
  • Prevent fraud and enhance security.
  • Comply with legal obligations.

Sharing of Information

We do not sell your personal information. However, we may share it with:

  • Service Providers – Third parties assisting with payment processing, shipping, or analytics.
  • Legal Compliance – If required by law or to protect our rights.

Cookies & Tracking Technologies

Our website uses cookies to enhance functionality and analyze trends. You can adjust browser settings to refuse cookies, but some features may not work properly.

Data Security

We implement industry-standard measures to protect your information. However, no method of transmission over the internet is 100% secure.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.
  • Opt out of marketing communications.
  • Restrict or object to data processing.

To exercise these rights, visit your account settings or contact us through the provided channels on roots-ca.com.

Policy Updates

We may update this policy periodically. Changes will be posted on this page with an updated effective date.

For further details, visit roots-ca.com.