Exchange and Return Policy
At Roots, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with exchanges and returns.
Returns
You may return most unworn, unwashed, and undamaged items with original tags and packaging within 30 days of purchase for a refund to your original payment method. Some exclusions may apply.
Exchanges
We’re happy to exchange your item for a different size or color, subject to availability. Exchanges must be requested within 30 days of purchase, and the item must be unworn, unwashed, and in its original condition with tags attached.
How to Initiate a Return or Exchange
- Log in to your account at roots-ca.com and visit the Order History section.
- Select the item(s) you wish to return or exchange and follow the prompts.
- Once approved, you’ll receive instructions for returning your item.
Refund Processing
Refunds are issued to the original payment method once we receive and inspect your return. Processing times may vary depending on your bank or card issuer.
Final Sale Items
Certain items, including clearance, promotional, and personalized products, are marked as final sale and cannot be returned or exchanged.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery for assistance.
For more details, visit our full policy at roots-ca.com.